Appointments & Cancellations
Appointments & Cancellations
To help us serve every client with care and respect, please review our appointment, cancellation, and rescheduling policy below.
Overview
We kindly ask all clients to provide adequate notice if they need to cancel or reschedule an appointment. This allows us to manage our schedule fairly and make time available for other clients in need of care.
- We expect a minimum of 24 hours’ notice for cancellations.
- Cancellations made within 8 hours of the scheduled session will incur a 25% session fee.
- No-shows will incur a 50% session fee.
- Each booking includes one opportunity to reschedule.
- If the rescheduled appointment is later cancelled or missed, no refund will be issued and a new session must be booked.
Cancellation Policy
- Please notify us at least 24 hours before your appointment if you need to cancel.
- Cancellations made with less than 8 hours’ notice will be subject to a 25% charge of the session fee.
- If you do not attend your appointment and do not notify us in advance, it will be considered a no-show.
- No-shows are subject to a 50% charge of the session fee.
Rescheduling Policy
We understand that plans can change. For that reason, each client is allowed one opportunity to reschedule an appointment.
| Situation | Policy |
|---|---|
| First reschedule request | Allowed once |
| Second booking cancelled | No refund |
| Second booking no-show | No refund |
| After second missed/cancelled booking | A new session must be booked |
FAQs
How much notice do I need to give for cancellations?
We kindly ask for at least 24 hours’ notice if you need to cancel your appointment.
What happens if I cancel close to my appointment time?
Cancellations made within 8 hours of the session will incur a 25% charge of the session fee.
What happens if I miss my appointment?
Missed appointments without notice are considered no-shows and incur a 50% charge of the session fee.
Can I reschedule my appointment?
Yes — each appointment includes one opportunity to reschedule. If your second booking is later cancelled or missed, no refund will be issued and you will need to book a new session.
This policy applies to appointments booked through NUVU. NUVU reserves the right to update this policy at any time. The version on this page is the most current.