FAQ's
Help Center
Frequently Asked Questions
Quick answers about orders, shipping, returns, products, and consultations with Dr. Lemia. If you don’t see your question, reach out — we’re happy to help.
Orders & Shipping
How long does processing take?
Orders placed Sun–Thu are typically processed within 1–2 business days. Orders placed on weekends or public holidays are processed the next business day. For delivery timings by region, see our Shipping Info.
Do you deliver same day in Kuwait?
Yes — most Kuwait addresses receive same day or next business day after processing. Remote areas may require 1–2 days.
Do you ship internationally?
We ship to GCC and international destinations via trusted couriers. Transit time is usually 3–7 business days after dispatch. Customs and duties may apply. Note: At the moment we don’t ship internationally or within the GCC
Where is my tracking link?
You’ll receive tracking by email once dispatched. In Kuwait you may receive an SMS/WhatsApp when out for delivery. If you didn’t get tracking, contact us at info@nuvukw.com.
Returns & Exchanges
What is your return window?
Opened supplements cannot be returned or exchanged for safety and quality reasons.
Unopened products may be eligible for return within 7 days of delivery if they are in original condition and packaging.
See the full policy: Returns & Exchanges.
Can I return opened supplements?
No. For health and safety reasons, opened supplements cannot be returned or exchanged. Items with broken or tampered safety seals are also non-returnable unless defective.
How do I start a return?
WhatsApp +965 5585 2550 with your order number, items, and reason (photos if damaged). We’ll review and share next steps. Return requests for eligible unopened items must be made within 7 days of delivery.
When will I get my refund?
After we receive and inspect your return, approved refunds are issued to your original payment method or as store credit. Banks may take 5–10 business days to post.
Products & Safety
Are your supplements functional medicine–grade?
Yes. Nuvu carefully curates brands and formulas aligned with functional medicine quality standards used in clinical practice.
How should I store heat-sensitive items?
Follow the label. Many items are fine at room temperature; some may require refrigeration after opening. On receipt during warmer months, store as indicated.
Can I get personalized recommendations?
Absolutely. Book a consultation with Dr. Lemia for tailored guidance: Consultation.
Consultations
What happens in the first consultation?
The first visit is ~90 minutes. Dr. Lemia reviews medical history, lifestyle, diet, concerns, and goals, explains body systems, and outlines a plan. See What to Expect.
How long are follow-ups?
Follow-ups are typically 60 minutes and may include dietary adjustments, techniques to enhance health, and functional testing when appropriate.
Do you offer functional lab testing?
Yes. Tests may be sent abroad (e.g., OAT, DUTCH, GI profiles). They provide deeper insight into root causes and guide personalized plans.
How do I book?
Use the online booking page here or message us on WhatsApp +965 66169099.
Account & Payment
Do I need an account to order?
No, you can checkout as a guest. Creating an account helps you track orders and save details for faster checkout.
Which payment methods do you accept?
We accept major cards and local payment options shown at checkout. For questions, email info@nuvukw.com.
My payment failed — what should I do?
First, check card details and available balance, then try again or use a different method. If issues persist, contact your bank and message us — we’ll help.
How do I update my address?
You can update saved addresses in your account. If you placed an order with the wrong address, contact us immediately — we’ll try to update it before dispatch.